Refund policy

GENERAL REFUND / RETURN / CANCELLATION POLICY

In the event we ship the wrong item to you, we will replace the item with the correct item or refund the purchase price and collect the item from you.

In the event that the item supplied is defective, we will exchange the item for a new item or refund the purchase price and collect the item from you.

In the event that the item supplied is damaged during the delivery process, we will replace the item with a new item or refund the purchase price and collect the item from you.

All refunds will be made in AED using the original method of payment used to pay for the order.

ORDER CANCELLATION POLICY

All our products are made to order; therefore, cancellation of any order or item on your order should be made within 24-hours after order placement.

Once your order is ready to ship, we will only refund 80% of the order value if the order is cancelled.

To cancel your order or any part of it, please email info@vettureart.com with your order number and details of the items you wish to cancel.

PRODUCT RETURNS POLICY

Each of our products is made to order; therefore, we are unable to offer an exchange or refund in the event you ordered the wrong size, wrong color, or wrong product.

Any request for an exchange or return is at our discretion. Any request for a product return should be made within 7 days of delivery.

If you wish to return an item, please contact us at info@vettureart.com stating the reason you wish to return the item, together with your original order number.

We will do our best to accommodate your request and a member of our customer service team will contact you.

Custom-made items and discounted items are exempt from being returned.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

PRODUCT RETURN REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, your refund will be processed and a credit will automatically be applied to your credit card within 3 to 45 days, depending on the issuing bank of the credit card.

Customers who paid by cheque or cash will be refunded within 14 days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@vettureart.com.

EXCHANGES

We only replace items if they are defective. If you need to exchange a defective item, please send us an email to: info@vettureart.com

SHIPPING FOR RETURNS

To return a product, you should send it to: Vetture Art Dubai, United Arab Emirates

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Additional Contact Information: